POSITION TITLE	Technician III
SCHOOL/DEPARTMENT	Technology
SALARY	Salary Grade
FLSA STATUS	Exempt
REPORTS TO	Technology Support Lead
SUPERVISES	None
WORK WEEK SCHEDULE	Monday - Friday
WORK HOURS	40
NUMBER OF MONTHS PER YEAR	12

POSITION PURPOSE: 

The Technician III works as a senior technician at the system level. This employee performs skilled, project lead, and assistant leadership technical support to the district office of Technology. This work includes repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems.  The Technician III is responsible for maintaining the operation and integrity of end devices that connect to local area networks including printers, displays, instructional technology, and workstations. Through scheduling and assigning technical support staff work tasks, the Technology Technician III supports the Technology Support Lead in the planning, configuration, and installation of end user devices, software used to manage and support those devices, and maintenance/ inventory processes that support sustaining service of those devices. 

 

MINIMUM QUALIFICATIONS:   

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of computers and related technologies.
• Strong knowledge of infrastructure requirements and functionality of local area network supports for end devices and end users.
• Ability to lead projects for technical support staff.
• Ability to assist in assigning troubleshooting tasks to front line support workers.
• Ability to communicate effectively with all levels of technology users. Ability to triage and troubleshoot complex systems.
• Ability to manage projects, including requirements management, task assignment, project execution, monitoring, communications and completion.
• Ability to maintain complete and accurate records, make recommendations for continuous improvement and measure impact of changes.
• Provides input into policy development.
• Assists the Technology Support Lead in establishing procedures and practices for Technician I and II staff.
• Ability to establish and maintain effective working relationship as necessitated by work assignments.

EDUCATION, TRAINING, AND EXPERIENCE

• Professional certifications in a computer related field
• Five (5) to eight (8) years of experience directly related to the duties and responsibilities specified
• Any equivalent combination of training and experience that provide the required knowledge, skills and abilities.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must possess a valid driver’s license administered by the NC Division of Motor Vehicles.
• Must possess a personal vehicle for use during work hours.

PREFERRED QUALIFICATIONS:

• A+ certification, Help Desk certification, Microsoft Certification, Dell or related OEM certification for computer support, Epson or related OEM certification for projector support, Google IT support, Network+ support.
• Experience working in technology in a public-school setting

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assist in coordinating work assignment among front line support staff.
2. Performs the installation of hardware, software, and related peripherals in the largest zone.
3. Ensure the maintenance of all computers and management software by monitoring performance.
4. Oversee school technology requests and offer assistance when necessary.
5. Upgrade hardware and software.
6. Make recommendations regarding upgrades and replacement of technology-related equipment.
7. Read and interpret schematics, writing diagrams, and manuals.
8. Assist in developing and implementing training for technical support staff.
9. Operate standard and specialized electronic devices in testing and troubleshooting computers and other technology-related equipment.
10. Attend class and seminars to enhance knowledge of equipment and operating systems.
11. Maintain strong knowledge of computers and related technologies.
12. Maintain strong knowledge of components of LAN.
13. Understand mechanical, electrical, and computer principles as applied to the repair and maintenance of computers and peripherals.
14. Communicate effectively with all levels of technology users.
15. Perform other duties as requested by the Lead Technology Support and Executive Director of Technology